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    Computer Depot Frequently Asked Questions



    Ordering from the Depot

    Q: Why buy a computer through us?

    A: We offer competitive educational pricing.  We have an on-campus showroom, repair facility, and help clinic all in one location. We are an authorized dealer for the systems we sell.

    Q: Who can buy from the Depot?

    A: UVM students enrolled in a degree seeking program, faculty, staff, and departments. Please see our eligibility requirements.

    Q: How do I order a computer?

    A: Students, faculty, or staff can order online. It is fast, easy, and you will have the latest information about available bundles, pricing, and delivery options.

    When placing an order online you will be prompted to enter your Net ID before you can add the item to your cart. This is necessary to verify your UVM affiliation.

    You can also order in person at the Depot located in 200 Davis Center.  UVM Departments please see the Online Ordering for University Departments page.

    Q: What does the Depot sell besides Computers?

    A: The Depot sells a full line of Apple products including iPads and accessories. We also sell computer hardware, peripherals, software, and consumer electronics.

    Q: Does the Depot sell software?

    A: Yes, Students, staff, and faculty may buy software with or without the purchase of a new computer. Microsoft Office 365 University is available for students for $79.99. Staff and faculty are eligible under the Campus Agreement to purchase software covered by CA. In many cases we can also special order academically priced software. Please call for more information. Please see UVM's Information Technology for software recommendations and downloads.

    Q: Are all of the items guaranteed in stock?

    A: We try to update the website as often as possible to reflect out of stock conditions. However, the ability to order an item does not guarantee that it will be in stock when your order is processed. You will be notified if an item is not available.

    Q: I can't find a specific item on the website, are there items available that are not listed on the website?

    A: The items that are currently shown on our website represent what is currently available to view and order online. There is a wider selection of merchandise available at the UVM Bookstore/Depot. Please visit our store to see the products on display, where you can actually try them out.

    Q: How can I check the status of my order?

    A: If you have registered for an account at the UVM Bookstore, click on "My Account" and login with your email address and password. You can view the status of any orders that were made while you were signed in. You can also contact us at 1.800.331.7305 or 802.656.3067 with your name, order number, and a request for status of your order. Our office hours are Monday - Friday 8am -4:30pm EST

    Q: How can I cancel or change my order?

    A: You can cancel your order or make a change to it by contacting us at 1.800.331.7305 or 802.656.3067 or at depot@uvm.edu as soon as possible after your order is placed with your name, order number, and a request for cancellation or a description of the requested change. Our office hours are Monday Friday 8am 4:30pm. We will do our best to cancel or modify your order, but we will not be able to complete the cancellation if your order has been processed or shipped.

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    Back-To-School FAQ

    Q: What software comes with the Back to School bundles?

    A: Dell bundles come pre-installed with Windows 8 and Antivirus software. Apple bundles come pre-installed with Mac OS and Apple's standard suite of applications. Microsoft Office is not pre-installed, but is available to order separately.

    Q: How do I place an order for a Back to School Promo?

    A: You can place your order online, It's fast, easy, and you'll have the latest information about available bundles, pricing, and delivery options. You can also place an order over the phone, please call 802.656.3067 during regular business hours. You may also order in person at the Depot in 200 Davis Center.

    Q: Are there deadlines for placing orders?

    A: To obtain the BTS promotional pricing from our vendors, we need to place bulk orders. Orders to be shipped home or picked up early must be placed no later than July 19. Orders for pick up during move in weekend must be received no later than August 5.

    Q: Where and how do I get my computer? Will it be delivered?

    A: You can place a BTS order online and have it shipped home. The order needs to be placed by July 19 and the shipping cost is a flat rate of $35. You can place an order online and request to pick up at the bookstore. Depending on the date of the order you may pick up early (July 19 deadline) or pick up Opening Weekend (August 5 deadline). The Opening Weekend pick up location is to be determined.

    Q: What forms of payment are accepted?

    A: Forms of payment include Visa, MasterCard, Discover, American Express, CatCard, UVM Bookstore gift card, or personal check made payable to the University of Vermont.

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    Shipping 

    All of our shipments are professionally packed to ensure the safety of your items in route.

    Q: How much is the shipping charge on orders?

    A: The shipping charge for computers is a flat rate of $35.00

    Q. What is your shipping method?

    A: We ship UPS, or FedEx.

    Q: When will I receive my order?

    A: On average, your order will be received in 7 - 10 working days. During August and January, delivery time may take longer. Please see the Back to School frequently asked questions section.

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    Returns

    Q: What are the conditions for returns?

    A: A copy of sales receipt  is necessary for all returns. The original packing materials and outside box must be intact . When upon inspection, we find nothing missing or damaged a return will be issued. Returns will incur a 10% restocking fee (up to a maximum of $150).

    Q: What is the return policy on computers?

    A: Computer returns must be left at the depot for examination by a technician, and a Service work order must be completed. We will contact you after examination, usually within 24 - 48 hours. If your return meets the conditions, you will receive a refund.

    It is important that you carefully consider what you wish to purchase before actually placing your order. If you are uncertain about the equipment or software to purchase, several consultants are readily available to all members of the UVM community. Please contact us for further assistance Monday - Friday 8am - 4:30pm 802-656-3067

    Q: What is your return/exchange policy for technology products?

    A: Once opened, software packages and ear buds are non-returnable as per the conditions of the publisher or vendor. All other technology returns will be accepted within 10 days of purchase with conditions met. If more than 10 days have passed since the purchase, or if any of the conditions are not met, the Depot reserves the right NOT to accept your merchandise for return. In the case of defective consumables ( toner cartridges, ink cartridges, etc.), replacement or refund will be made provided conditions are met.

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    Warranty

    Q: What is the length of warranty coverage?

    A: The length of warranty coverage will vary depending on equipment manufacturer; consult the receipt and warranty statement from the manufacturer that has been provided with each piece of equipment.

    Q: What is the scope of warranty coverage?

    A:  For the length of the warranty coverage, the University's Client Services hardware team can provide repair service, including parts and labor, necessitated by the malfunction of your computer equipment subject to the terms, conditions, limitations, and exclusions stipulated herein and in the warranty statement of each product.
    Please note: neither the Computer Depot nor Enterprise Technology Services (ETS) provide your hardware warranty -- the manufacturer does. The Depot and ETS provide you with service and support under the terms of the hardware warranty. 

    Q: Where do I bring my computer if it needs service under the warranty?

    A: Repair service will be provided at the Computer Depot and Computer Depot Clinic in room 200 Davis Center (carry-in), unless special provisions have been made for University-owned machines. Transportation of equipment to and from the Computer Depot is the responsibility of the owner for carry-in service; pick-up and delivery will be considered "on-site" service, and the appropriate labor rate will apply for service that is not covered under the manufacturers' warranties.

    Q: What is excluded from coverage under most standard warranties ?

    A: The following conditions are excluded from coverage under most standard warranties:
    a. Preventive maintenance, which is service performed for the purpose of preventing a malfunction.
    b. Repair of damaged or malfunctioning equipment resulting from abuse, accident*, neglect or other cause other than normal usage, whether or not the damage of malfunction was inflicted by the owner. (* - Accidental damage coverage is determined by an accidental damage protection plan's terms and conditions.
    c. Failure or malfunctioning of equipment which results from attachment to or installation of equipment which is not covered by the equipment's original warranty.
    d. Not all failures are covered under warranty or add-on coverage such as AppleCare extended warranty, or Dell CompleteCare accidental damage protection programs. Please refer to the warranty statement that comes with your computer, or here: Apple Warranty, Dell Warranty.

    Q: What is Dell CompleteCare Accidental Damage Service?

    A: CompleteCare is a Dell service designed to provide protection for your Dell laptop against the potential hazards of mobile computing. This service covers your laptop for any accidental damage caused by: drops, falls, collisions, power surges, and liquid spills.* CompleteCare is a supplement to Dell's standard 36 month limited warranty. If an incident does occur, you can contact the Depot and we will work with Dell to assist you in initiating the appropriate repair or replacement services. The services may include shipment of customer replaceable parts, dispatch of onsite service personnel, or request for shipment back to Dell's repair center. Standard warranty service will be handled by the Depot here at UVM while you are on-campus, and through Dell when you are away from campus. Due to manufacturer constraints, this program is available only at the time of order.
    * Excludes damage caused by intentional acts, fire, theft, loss, or normal wear (that does not affect system performance). Coverage may be supplemented by a rider on your homeowner's insurance policy.

    Q: What is the AppleCare protection plan?

    A: The AppleCare Protection Plan (APP) is a uniquely integrated service and support solution that extends the complimentary coverage on your Mac to three years from the computer’s purchase date. This comprehensive plan includes expert telephone technical support, global repair coverage, onsite repairs for desktop computers1, web-based support resources, and powerful diagnostic tools — all for one economical price. We recommend that you purchase the AppleCare Protection Plan when you purchase your Apple system to take maximum advantage of the coverage the plan provides.
    As an Apple-Authorize Service Provider (AASP), the Computer Depot can provide full repair service under APP while you are on-campus. When you are away from campus, you may contact Apple directly, or any AASP or Apple Store for service under AppleCare.
     

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    Contact Support

    Contact us anytime with questions or concerns via email at: depot@uvm.edu. You can also contact us at: 800-331-7305 or 802-656-3067. Please have your order number available.

    Support Contact Form * required fields

    Our support staff will respond asap.

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