UVM Techstore Frequently Asked Questions
Ordering
Q: Who can buy from the UVM Techstore?
A: UVM students enrolled in a degree seeking program, faculty, staff, and departments. Please see our eligibility requirements.
Q: How do I order a computer?
A: You can order online or in personon the thirdfloor of the Davis Center. All that is required is your (or your students) Net ID.
When placing an order online you will be prompted to enter your Net ID before you can add the item to your cart. This is necessary to verify your UVM affiliation.
UVM Departments must complete a requisition for computer purchases. See www.uvm.edu/it/it-purchasing.
Q: What does the UVM Techstore sell besides Computers?
A: The UVM Techstore sells a full line of Apple products including iPads and accessories. We also sell computer hardware, peripherals, software, and consumer electronics.
Q: Are all of the items guaranteed in stock?
A: We do our best to keep our website updated with current inventory. However, placing an order does not guarantee an item is in stock, or that pricing will remain the same until your order is processed. If an item is unavailable, we will notify you as soon as possible.
Q: How can I check the status of my order?
A: If you have registered for an account at the UVM Bookstore, click on "My Account" or you can contact us at tech.store@uvm.edu with your name and order number.
Q: Is Microsoft 365 apps already installed on my computer?
A: Computers do not come with the apps already downloaded. They can be installed on your device following: www.uvm.edu/it/kb/article/office-365. You can also reach out to the Tech Team for help.
Q: Where can I get my computer?
A: You can pick it up at the UVM Bookstore or have it shipped* to your home. We will also hold your computer until you come to campus. Please note this in the web order comments if you plan to do this.
*excluding MacBook Neos
Q: Does the Techstore sell software?
A: We offer Adobe Licenses exclusively to departments, please reach out by email tech.store@uvm.edu
Q: Are the computers offered by the Techstore sustainable?
A: Yes, all of our computers by Dell and Apple are EPEAT Gold certified, the highest certification for sustainability features available.
back to topPayment
Q: Why was my card payment not accepted online?
A: Manually put in your billing address and all your card information and call your bank to see if there are any purchasing holds.
Q: Can I use my Purcard for purchases?
A: No. If you want to make a department purchase, we ask that you use your chart string for purchases. This can be done by emailing us or in-person.
Computer purchaces must follow the above requisition process.
Shipping
Q: How much is the shipping charge on orders?
A: The shipping charge for computers is a flat rate of $35
Q: What is your shipping method?
A: We ship FedEx ground for all systems which takes 1-5 business days within contiguous U.S.. Once the laptop is shipped from the bookstore, you will receive tracking information via the email on your account.
back to topReturns
Q: How can I cancel or change my order?
A: Contact us as soon as possible after your order is placed with your name, order number, and a request for cancellation or a description of the requested change. We will do our best to cancel or modify your order, but we will not be able to complete the cancellation if your order has been processed or shipped.
Q: What is the return policy on computers?
A: 14 Days return exchange with all the original intact packaging and receipt. Must be in new condition. If upon inspection, we find nothing missing or damaged, a return will be issued. A $100 restocking fee will apply to all returns. Custom orders are NOT returnable.
It is important that you carefully consider what you wish to purchase before placing your order. If you are uncertain about the equipment to purchase, reach out to the TechStore for assistance.
Q: What is your return/exchange policy for other tech products?
A: 14 Days with original packaging and receipt. All items’ condition will be checked. Damage considered to be user inflicted will cause the item to be NOT eligible for return. Headphones are NOT returnable. Decisions made by TechStore/Bookstore staff are final, and we reserve the right to refuse any return for any reason.
back to topWarranty
Do computers come with warranty?
A: Yes. Apple laptops come with one year built in AppleCare+, that can be extended for two more years covering accidental*. Dell laptops come with 4-years Pro Support Plus, that covers accidental** and keep your hard drive.
* Subject to service fees
** Excludes damage caused by intentional acts, fire, theft, loss, or normal wear (that does not affect system performance). Coverage may be supplemented by a rider on your homeowner's insurance policy.
Q: Where do I bring my computer if it needs service under the warranty?
A: Repair services are provided by the UVM Tech Team. You can contact them with any software or hardware questions.
Q: What is excluded from coverage under most standard warranties?
A: Repair of damaged or malfunctioning equipment resulting from abuse, neglect or causes other than normal usage, whether or not the damage of malfunction was inflicted by the owner, is not covered. Refer to AppleCare or Dell Prosupport Plus
back to topContact Support
Contact us anytime with questions or concerns via email at: tech.store@uvm.edu. You can also contact us at: 802-656-3067. Please have your order number available where applicable.
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